Returns and Refunds
Last updated October 18, 2026
All sales are final
Because every piece is one of a kind and vintage, all sales are final. We don't accept returns or exchanges for fit, size, change of mind, or wear that is described or shown in the listing.
Not as described
If your item arrives significantly not as described (wrong item, an undisclosed major flaw such as a large hole or stain, or measurements more than 1.5 inches off what we listed), email support@goosevtg.com within 3 days of delivery with your order number and clear photos. If we agree, we'll send a prepaid return label and refund the item price plus original shipping once the item comes back in the condition we sent it.
Authenticity
If you can show that an item is not genuine, we'll refund it in full, including shipping, no matter when you bought it.
Damaged in transit
If your package arrives damaged, keep the packaging and email us photos within 3 days of delivery. We'll file a claim with the carrier and make it right.
Canceling an order
You can cancel for a full refund until your order ships. Email us as soon as possible; once a label is created we may not be able to stop it.
How refunds work
Refunds go back to your original payment method through Stripe. Your bank usually posts them within 5 to 10 business days.
Your legal rights
Nothing in this policy takes away rights you have under the consumer laws where you live.